Call Centre Software

iPECS CCS

Compact Contact CenterApplication for iPECS

Ericsson-LG Enterprise offers a contact center suite designed for small and medium business. iPECS CCS (Contact Center Suite) is a multi-channel IP contact center solutions package that integrates seamlessly with iPECS platforms. iPECS CCS consists of ACD, CTI and reporting modules as part of the basic package and many optional value added function modules.

iPECS IP Call Recording (IPCR) is a call recording and monitoring solution tightly integrated with iPECS call servers optimised for small and medium sized offices and contact centers. IPCR is designed as a simple and cost effective solution, that delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.

Features and Benefits
Best suite for small and medium-sized contact center

• Cost effective bundles for basic contact center with iPECS platforms
• Flexible add-on and optional modules for additional functionalities
• Easy installation and operation with intuitive and simple functions
• Built-in CRM interface for major CRM Solutions

Benefits of software solution

• Software based media processing through SIP
• No PSTN media interface card

Next generation single multimedia solution

• Email, voicemail, fax and web chat support
• Social media interface – Twitter, Facebook
• Multimedia outbound telemarketing

Web based reporting tool

• Real-time monitoring and historical reports on a range of call accounting, billing,
  and call analysis.
• Integrating with voice recording or CRM/database in the contact center to show comprehensive reports
• Business intelligent dashboard